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Telephone Ordering

If you have seen something that you would love to buy, but don't have a credit card or prefer not to buy online, you can call alex and charli on 0415 281 644 to place an order and we will happily accept payments via bank deposit or cheque. Items will not be sent until full payment has been received.

Online Ordering

You can purchase any of alex and charli's beautiful range right here on our website. Many items are exclusive to the site and can't be found in any other shops. We post Australia wide for a flat rate of $6.95per order or international postage at a flat rate of $20. To order online, follow the links from our products page and add items to your shopping basket. We use Paypal to process our payments but you don't need to have a Paypal aCcount - just follow the instructions to pay with your credit card.

Prices

Prices are in Australian dollars and include GST.

Returns

We try at all times to please our customers. If you are not satisfied with a product, please notify us within 5 days and we will send details of how to return your goods.

Items will be refunded or exchanged providing that it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Unfortunately, post and package costs are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods. Please obtain proof of purchase.

There are strictly no exchanges on any products obtained from Alex and Charli via promotions or giveways. Any products obtained from Alex and Charli via promotions or giveways are not refundable for cash. We also do not provide warranties on any products without proof of purchase.

 


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